I facilitated a Design Thinking workshop and subsequent process analysis to identify root causes, recommend solutions, and obtain approval and funding for a follow-up implementation project to fix a broken IT Incident Reporting process.
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As the UX Lead for a major insurance company's Employee Benefits (EB) team, I was responsible for designing user interfaces and interaction flows across multiple platforms supporting proposal, amendment, and renewal workflows (PAR), group onboarding, and administrative functions. These tools served as front-ends to large financial databases and were critical to the day-to-day operations of internal teams and external clients.
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Collaborating With UX: A Guide For Project Teams is an e-learning course I designed and developed for software development project leaders, stakeholders, and team members who have never worked directly with UX professionals and need to understand how to get the most value from their UX investment.
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Active Listening Basics: Remote Meetings an interactive e-learning module I designed and developed as follow-up to an Active Listening Basics instructor-led workshop I had previously delivered for a company’s “Development Days” series of employee training and workshops.
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