I work with banks, insurance companies, and other regulated financial services companies to produce standard operating procedures, current-state process documentation, and knowledge-continuity work to ensure that operational expertise is captured before it walks out the door. But I provide more than just basic technical writing—I apply proven UX research, design, and analysis methods to produce documentation that's not only comprehensive, but is also highly usable for the people that need it, when they need it.
Here's what I can do:
Good documentation requires an understanding of both regulatory reality and of how people actually do the work. Let's talk about what clearer documentation could look like for your organization.
Available for remote contract engagements.
